User experience and customer success
User experience
Think about the apps you use daily, and how fast and convenient they are. From online shopping, to banking and travel, you expect things to just make sense.
We think you should get the same experience from the software you use at work. That’s why Ideagen solutions are designed to be as easy for first-time users as they are for people who use them every day.
- Record incident and quality data from the front line with mobile apps
- Find what you need faster with simple navigation, fewer clicks and better connected data
- Access anytime, anywhere with single sign on – no barriers to getting things done, a secure system you can trust
- Learn more, share more in Ideagen Hub – your home for training, customer success and user communities
Fast track to ROI – Customer Success
You want to get maximum return on investment from your software. We want you to be successful.
From mapping out what that success looks like, to seamless onboarding, ongoing training and roadmap workshops, Ideagen offers you a strategic partnership for many years to come.
Creating true partnerships with our customers
Evolving beyond pure software educating and empowering our customers
Enabling our customers to grow with us
How Ideagen solutions work together
Hub is the platform that connects every Ideagen solution with Single Sign-On (SSO), customer support, user forums and AI-powered insights.
Economy of scale
Avoid the cost duplication of multiple platforms and integration projects that never really connect or scale with your needs.
One approved & secure supplier
Your InfoSec only needs to validate Ideagen once as a supplier.
More opportunity
Uncover more strategic opportunities, operational efficiencies and competitive advantages.
How does Ideagen Hub improve ways of working for everyone?
- Faster onboarding and expertise – workflows that prompt you step by step, online courses and more get you up and running quickly
- Single Sign On – access any Ideagen solution, anytime and anywhere, through your company’s SSO
- Centralised data – data from all your Ideagen applications in one place
- Unmissable actions – notifications and actions from multiple teams are fed into a single dashboard
“Multiple logins will be wonderful to say farewell to.”
